Hope Mini Store operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a safe and seamless shopping experience (the “Services”).
Hope Mini Store is powered by Shopify, which enables us to offer these Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described here.
Personal Information We Collect and Use:
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data that is collected anonymously or has been de-identified so that it cannot be linked back to you.
Depending on how you interact with Hope Mini Store, where you live, and as permitted or required by applicable laws, we may collect or process the following categories of personal information:
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Contact Information:
Your name, billing address, shipping address, phone number, and email address. -
Payment Information:
Details such as payment method, transaction status, and payment confirmation. All payment details are processed securely through trusted third-party payment gateways. We do not store your card or bank details. -
Account Information:
Your login details, preferences, saved addresses, and account settings. -
Order & Transaction Information:
Products you view, add to cart or wishlist, purchase, return, exchange, or cancel, along with your previous order history. -
Customer Support Communications:
Information you provide when contacting us for inquiries, support, or feedback. -
Device Information:
Information about the device, browser, IP address, and network you use to access our Services. -
Usage Information:
Details about how you browse, interact with, and use our website and Services, including pages visited and actions taken.
Sources of Personal Information:
We may collect and process personal information from the following sources, as permitted or required by applicable law:
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Directly from you:
When you voluntarily provide personal information, including when you create or manage an account, place an order, use or access the Services, communicate with us, submit inquiries, or otherwise interact with Hope Mini Store. -
Automatically through the Services:
Through automated technologies when you access or use our website, products, or Services, including information collected from your device, browser, IP address, and network, and through the use of cookies, pixels, log files, and similar tracking technologies. -
From service providers:
From third-party service providers engaged by us to perform services on our behalf, including but not limited to website hosting, payment processing, order fulfillment, analytics, customer support, and marketing, who may collect or process personal information in connection with providing such services. -
From partners or other third parties:
From business partners, affiliates, advertising networks, social media platforms, data providers, or other third parties, where such collection or disclosure is permitted under applicable law.
How We Use Your Personal Information:
Depending on how you interact with Hope Mini Store and which Services you use, we may collect, use, or otherwise process personal information for the following purposes, as permitted or required by applicable law:
Provision and Improvement of Services
We use personal information to operate and manage the Services, fulfill contractual obligations, process payments, fulfill and deliver orders, arrange shipping, manage returns and exchanges, maintain and authenticate user accounts, remember preferences, send service-related notifications, enable customer reviews, personalize your shopping experience, and improve the performance and quality of our Services.
Marketing and Advertising
We use personal information for marketing and promotional purposes, including sending promotional communications and displaying advertisements on our website or third-party platforms. Advertising may be based on your interactions with the Services, such as purchases, browsing activity, or items added to your cart, as permitted by law.
Security and Fraud Prevention
We use personal information to secure our Services, authenticate accounts, process secure transactions, detect and prevent fraud or unauthorized activity, protect public safety, and enforce our security measures. You are responsible for keeping your account credentials confidential.
Communications and Customer Support
We use personal information to communicate with you, respond to inquiries, provide customer support, deliver service-related messages, and manage our business relationship with you.
Legal and Compliance Purposes
We use personal information to comply with applicable laws and legal obligations, respond to lawful requests from authorities, protect our legal rights, and enforce our Terms and policies.
Disclosure of Personal Information
In certain circumstances, and subject to this Privacy Policy, we may disclose your personal information to third parties for legitimate business and legal purposes, including the following:
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Service Providers and Platform Partners:
With Shopify and other third-party vendors or service providers who perform services on our behalf, such as website hosting, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping. -
Business and Marketing Partners:
With business and marketing partners to provide marketing services and display advertisements. This may include personalized advertising supported by Shopify and third-party platforms based on your interactions with our Services or other websites. Such partners process personal information in accordance with their own privacy policies. Where required by applicable law, you may have the right to opt out of targeted or interest-based advertising. -
At Your Direction or With Your Consent:
When you request, authorize, or otherwise consent to the disclosure of personal information, including for product delivery, third-party integrations, or use of social media features or login services. -
Affiliates and Corporate Group:
With our affiliates or entities within our corporate group for internal business and operational purposes. -
Legal, Compliance, and Business Transactions:
In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy; to comply with applicable laws and legal obligations; to respond to lawful requests such as subpoenas or court orders; to enforce our Terms of Service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted and supported by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to operate, maintain, and improve the Services. Personal information that you submit through the Services may be transmitted to and shared with Shopify and with third-party service providers, which may be located in countries outside of your country of residence, for the purpose of providing and improving the Services.
In addition, to support, protect, and enhance our business, Hope Mini Store uses certain Shopify-provided features that rely on data derived from your interactions with our store, with other merchants, and with Shopify. In connection with these features, Shopify may collect, use, and process personal information relating to your interactions with our store and other merchants.
In such circumstances, Shopify acts as an independent data controller and is responsible for the processing of your personal information for these purposes, including responding to requests to exercise your rights in relation to such processing. For more information about how Shopify uses personal information and the rights available to you, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal, where you may be able to exercise certain rights depending on your place of residence.
Third Party Websites and Links
The Services may contain links to websites, applications, or online platforms operated by third parties that are not owned or controlled by us. If you choose to access any such third-party sites or platforms, you should review their privacy policies, security practices, and terms and conditions. We do not control, endorse, or assume responsibility for the privacy practices, security, content, accuracy, or reliability of any third-party websites or platforms.
Any information you share in public or semi-public areas of the Services, or through third-party social media platforms or integrations, may be visible to other users of those platforms and may be used by such third parties in accordance with their own policies. Our inclusion of third-party links or integrations does not imply any endorsement of the content, operators, or services of those third parties, except as expressly stated within the Services.
KID’S DATA
The Services are intended for use by parents or legal guardians and are not directed toward children. We do not knowingly collect, use, or process personal information from children under the age of majority as defined by applicable law in your jurisdiction. If you are a parent or legal guardian and believe that a child has provided personal information to us, you may contact us using the details provided below to request deletion of such information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, the personal information of individuals under 16 years of age.
How We Protect and Retain Your Information
While we implement reasonable administrative, technical, and organizational safeguards to protect personal information, no security measures are completely secure or immune from unauthorized access. Accordingly, we cannot guarantee absolute security. Any personal information transmitted to us may be at risk while in transit, and we advise you not to share sensitive or confidential information through unsecured communication channels.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to maintain and manage your account, provide the Services, comply with applicable legal and regulatory obligations, resolve disputes, and enforce our agreements, terms, and policies.
Your Rights and Choices
Depending on your place of residence, you may have certain rights regarding your personal information under applicable data protection laws. These rights are not absolute, may apply only in specific circumstances, and may be subject to limitations or exceptions permitted by law.
Your rights may include:
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Right to Access / Know:
You may have the right to request confirmation of whether we process your personal information and to request access to the personal information we hold about you. -
Right to Deletion:
You may have the right to request that we delete personal information that we maintain about you, subject to legal and contractual obligations. -
Right to Correction:
You may have the right to request correction of inaccurate or incomplete personal information. -
Right to Data Portability:
In certain circumstances, you may have the right to receive a copy of your personal information in a structured, commonly used format and to request that it be transferred to a third party, where technically feasible and permitted by law. -
Managing Communication Preferences:
We may send you promotional or marketing communications. You may opt out of receiving such communications at any time by using the unsubscribe option included in our emails. Even if you opt out of marketing messages, we may continue to send non-promotional communications related to your account, orders, or transactions.
You may exercise your applicable rights through the options provided within the Services or by contacting us using the contact details set out below.
For information about how Shopify processes personal information and the rights available to you with respect to data handled by Shopify, please review the Shopify Consumer Privacy Policy available on Shopify’s website.
We will not discriminate against you for exercising any of your rights. To protect your privacy and security, we may require verification of your identity before processing your request, as permitted or required by applicable law. Where allowed, you may appoint an authorized agent to submit a request on your behalf; however, we may require proof of such authorization and may request that you verify your identity directly with us. We will respond to valid requests within the timeframes required under applicable law.
Complaints
If you have any concerns or complaints regarding our handling of your personal information, please contact us using the contact details provided below. Subject to applicable law and depending on your place of residence, you may have the right to request a review or appeal of our decision by contacting us, and you may also have the right to lodge a complaint with the relevant data protection or regulatory authority in your jurisdiction.
International Transfers
Please note that your personal information may be transferred to, stored in, and processed in countries other than the country in which you reside.
Where we transfer personal information outside the European Economic Area (“EEA”) or the United Kingdom, we will ensure that such transfers are subject to appropriate safeguards as required by applicable data protection laws. These safeguards may include reliance on the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or other equivalent contractual mechanisms approved by the relevant regulatory authority, unless the transfer is made to a country that has been formally recognized as providing an adequate level of data protection.
Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this website, and the “Last Updated” date will be revised accordingly. Where required by applicable law, we will provide additional notice of material changes.
Contact:
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you under applicable law, please contact us using the details below:
📧 Email: support@hopeministore.com
📞 Phone: 8220200842
📍 Address: 42, Kumaranandhapuram Main Road, LG Ground Opposite, Tirupur – 641602, Tamil Nadu, India